FREQUENTLY ASKED QUESTIONS

Of course we do! It is helpful to work with an experienced coach when you are just picking up the game of tennis. We also have coaches who specialize in giving lessons to intermediate and advanced tennis players. No matter what your age or skill level, we will find the right coach for you.

All you need to bring is a tennis racket, a bottle of water, tennis shoes/sneakers, and a towel (if you sweat a lot). Our coaches provide all other necessities, such as tennis balls. If you do not have a racquet, many of our coaches have extra racquets until you purchase one of your own, just make sure to ask them before your lesson if they have an extra one.

For specific address please choose your city from the dropdown menu in our website. On each of our city pages we have the locations at which we teach. Sometimes we have two locations per city, in those cases you can confirm the location of the court with the coach.

All of our coaches have played college or professional tennis, have taught lessons for years and the great majority of them are certified by the United States Tennis Association, Professional Tennis Registry or the United States Professional Tennis Association.

In the cases where the court is wet due to rain, the lesson will be canceled. Determination of whether the lesson is canceled due to rain will be made by the coach and in some situations will happen up to 2 hours before the lesson actually occurs if a change in weather forecast is expected. It is common in Texas for tennis courts to dry after 1.5 hours of sun/wind exposure, after being completely wet.

When the wind chill factor is less than 35° F there will be no practice. That equates to 49° F and winds of more than 12 MPH. You can calculate the chill factor here: www.mste.uiuc.edu/dildine\wind_chill

For all ages, if the heat index is between 100°F and 107°F, the class will proceed with low impact tennis activities, with breaks every 10 minutes and part of the class conducted off-court. If the temperature exceeds 107°F, the class will be cancelled.

Use this table to assess the heat index: http://www.nws.noaa.gov/om/heat/heat_index.shtml

Cancellation of a lesson must be made AT LEAST 24 hours prior to the scheduled lesson time in order to receive a make-up lesson (for the definition of a make-up lesson, please see below). Please provide written notification to info@francoracquetsports.com

No shows or failure to notify the coach/academy within 24 hours is considered a forfeited lesson.

No more than 1 cancellation for every 5 lessons. (Excludes Cancellation due to weather)

Any lessons canceled at least 24 hours ahead will receive a make-up lesson at a time convenient to both the teacher and the student. Typically, make-up lessons take place at an alternate time/day within the week.

Make-up lessons not used after 1 month will be considered forfeited.

Should you choose to take a break, unused lessons can be banked for you for a period of 3 months. Unused lessons after that time will be considered forfeited.

Should you decide to stop taking lessons altogether, please give 2 weeks written notification to info@francoracquetsports.com

If you have doubts on the size check this link:

https://www.topshottennis.net/how-to-choose-the-right-size-racquet-for-your-child/

Absolutely. For every friend you refer that ends up taking at least 4 lessons with us you will get a $25 credit

We do not do trial lessons for group classes, however we would love you to meet our coaches and watch one of our lessons to get the feel for how the lesson works.

For group lessons all lessons for children younger than 8 lessons are 45 minutes long, and for students older than 8 the length of lessons is one hour.

We offer group lessons in Forney, Sherman, The Colony, Murphy, Plano and Frisco.

Our group lessons are structured in sessions of 4, 5 or 6 classes. When you enroll you are enrolling for an entire session. In certain occasions we will do a prorated fee for people that have to join one class late, or have to leave one class early, but this is on a case by case basis.

Yes, if you sign up for lessons more than once a day you will receive a discount between 10 and 25% depending on your city.

Yes, there is a 10% sibling discount. Meaning that every additional sibling that signs up receives a 10% discount

You will meet your instructor at the tennis court the day of your first group lesson. You can feel free to arrive beforehand, and if the instructor is available you can chat with them and ask any lesson specific questions.For group lessons: You will meet your instructor at the tennis court the day of your first group lesson. You can feel free to arrive beforehand, and if the instructor is available you can chat with them and ask any lesson specific questions.

Absolutely! Each private lesson gives you the opportunity to have 2 students. Every extra person after that is only an additional $10 per hour (Limit of 4 total students). Adding friends to your lesson is a great way to cut down on your lesson costs

You can register for a group lesson in the following link. If you don’t see you city contact us and we will register you via phone: https://www.francoracquetsports.com/lessons/book-group-lessons

Our group lessons follow the best of both worlds. We follow a mix of the United States Tennis Association Curriculum and the Canadian Tennis Association Curriculum. For more details in group lesson levels please visit: https://www.francoracquetsports.com/lessons/group-lesson

With private lessons when first signing up with a coach, you won’t be charged until you take the first lesson. If you are not 100% satisfied after the first lesson, we will switch you to another local coach or refund your entire lesson purchase. We will charge however, if you schedule a trial lesson and not show up.

For private lessons you can choose between 30 minutes and one hour, or 90 minute lessons

We offer private lessons in Dallas, The Colony, Little Elm, Frisco, Forney, Sherman, Irving, Murphy and Plano. If you are in these cities or close to them we most likely can offer lessons for you.

For private lessons: You sure can, we offer recurring lessons, meaning once you are enrolled you are expecting to continue attending weekly until you cancel lessons. 98% of our customers return for a second lesson.

Once you have booked your first lesson, you will immediately receive your instructor´s contact information. The quickest way to schedule your first lesson is to call or text your coach and they will get back to you asap. If your coach doesn’t hear from you they will reach out within 24 hours.

Absolutely! Each extra person is only an additional $10 per hour. Adding friends to your lesson is a great way to cut down on your lesson costs.

Once ready to book a lesson with us give us a call or text us at 469-294-9944 Monday to Friday 8AM to 5PM. Once we know what schedule, location and coach works for you we will send you a link to register. Once you register you are ready to go. The coach will be in touch with you for your lesson.

For private lessons all coaches follow the red, orange and yellow ball progression as recommended by all tennis federations.

Once you have signed up with us you can contact your coach directly to reschedule. To give our coaches enough time to reschedule, we request this to be done 24 hours in advance. Regarding more permanent changes to your schedule or location that will require a new coach, you can call or text us directly at 469-294-9944 Monday to Friday 8AM to 5PM.

If you are unable to take a lesson because of the weather the coach should be in touch with you to reschedule the lesson at a time most convenient for you and your coach. You will not be responsible to pay for any lesson missed due to the weather

No, unfortunately there is no discount if you take lessons more than once a week. There is however the opportunity for discounted packages if you take lessons within the city of Dallas.

If we cancel the lesson due to weather or an emergency you will be notified via text or on our Facebook page (www.facebook.com/francoracquetsports ) In those instances, we will give a makeup lesson, if the makeup lesson is not viable you can have either the refund or a credit for future lessons.

Unfortunately, if you have been enrolled and you can come to one of the lessons you cannot have a make-up lesson, refund, or credit. The lesson will be missed.

For the private lessons, the cancellation must be made AT LEAST 24 hours prior to the scheduled lesson time in order to receive a make-up or reschedule for it. The coach will confirm the lesson the day before if you do not answer or do it very close to the lesson you will be charged a late cancellation fee.

The lesson will start at the agreed time and will end one hour after. Is up to the student to be on time for the lesson. No make-up time will be guaranteed at the end of the lesson to make up for the student’s delay.

We always aim to provide the best customer service, however, if a situation arises in which the coach is running late you can opt to end the lesson at the scheduled time, in that case, we would prorate the lesson to the minutes the student was able to play. If this happens please email us at INFO@FRANCORACQUETSPORTS.COM so that we can adjust your invoice accordingly.

The exception to these situations are as follows:

• If the coach or student shows up on time but can not get a tennis court to play in due to court availability.

• If the waiting time for a court is more than 15 minutes the coach and the student can determine if they want to wait longer or reschedule.

• Cancellation of a lesson must be made AT LEAST 24 hours prior to the scheduled lesson time, via text message, directly to the coach who is teaching you.

• Full termination or postponement of lessons for more than a month needs to be done in written form to either info@francotennisacademy.com or via phone to 469-294-9944.

• No shows or failure to notify the coach/academy within 24 hours is considered a forfeited lesson:

• You will be charged 60% of the lesson total if you don't show up to a lesson or inform us you won't be there at least three hours before the start time for the lesson.

• No more than 1 cancellation for every 5 lessons. (Excludes Cancellation due to weather)

• If you know of dates ahead of time where you/your child cannot make a lesson, please notify us when booking/paying for your lessons.

• If you bought a package of private tennis lessons and you decide to take a break, the unused lessons can be banked for you for a period of 6 months. Unused lessons after that time will be considered forfeited.

• If you receive a credit for tennis lessons, the credit for the tennis lessons can be banked for you for a period of 4 months. Credit not used after that time will be considered forfeited. Please be advised any credit will be used towards the following lesson.

• Should you decide to stop taking lessons altogether, we require that you give us 10 days notice.